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Does your organization provide customer satisfaction or does it inspire customer loyalty? Which is more important? See how lessons learned from the service sector were applied to manufacturing and other diverse settings, including the nonprofit sector and even on one’s own home front. Meer
How Can Reliability Analysis Impact Your Company’s Bottom Line?
While reliability investigations can be expensive, they can also add value to a product that far exceeds its cost. Meer
This volume contains contributions from prominent researchers who participated in the 2007 IAENG International Conference on Operations Research. It presents theories and applications of modern industrial engineering and operations research to meet the needs of rapidly developing fields. Meer
Agriculture has experienced a dramatic change during the past decades. The change has been structural and technological. Structural changes can be seen in the size of current farms; not long ago, agricultural production was organized around small farms, whereas nowadays the agricultural landscape is dominated by large farms. Meer
The primary objective of this essential text is to emphasize the deep relations existing between the semiring and dioïd structures with graphs and their combinatorial properties. Meer
A company with effective cost reduction activities in place will be better positioned to adapt to shifting economic conditions. In fact, it can make the difference between organizations that thrive and those that simply survive during times of economic uncertainty. Meer
Suitable for undergraduate and postgraduate students of business administration who are pursuing courses in marketing, product portfolio management, new product development and product policy. Meer
The increasing popularity of online shopping makes Internet retailing a megatrend that cannot be ignored. The collaboration of two co-authors bringing academic rigor and broad consulting experience into the mix, Internet Retail Operations: Integrating Theory and Practice for Managers offers enduring insights on operational issues and principles for the management of internet supply chains. Meer
As the service sector expands into the global economy, a new science of service is emerging, one that is dedicated to encouraging service innovation by applying scientific understanding, engineering discipline, and management practice to designing, improving, and scaling service systems. Meer
The importance of having ef cient and effective methods for data mining and kn- ledge discovery (DM&KD), to which the present book is devoted, grows every day and numerous such methods have been developed in recent decades. Meer
"Complex Intelligent Systems and Applications" presents the most up-to-date advances in complex, software intensive and intelligent systems. Each self-contained chapter is the contribution of distinguished experts in areas of research relevant to the study of complex, intelligent, and software intensive systems. Meer
Hybrid Optimization focuses on the application of artificial intelligence and operations research techniques to constraint programming for solving combinatorial optimization problems. Meer
Parallel Scientific Computing and Optimization introduces new developments in the construction, analysis, and implementation of parallel computing algorithms. Meer
This book focuses on two-time-scale Markov chains in discrete time. Our motivation stems from existing and emerging applications in optimization and control of complex systems in manufacturing, wireless communication, and ? Meer
The effective and interrelated functioning of system reliability technology, human factors, and quality play an important role in the appropriate, efficient, and cost-effective delivery of health care. Meer
There are many books that seek to explain Lean and Agile software that offer theory, techniques, and examples. Michael Levine’s first book, A Tale of Two Systems, is one of the best, synthesizing Lean manufacturing and product development with agile software concepts in an engaging business novel. Meer
Written by former Toyota associates, Toyota By Toyota: Reflections from the Inside Leaders on the Techniques That Revolutionized the Industry focuses on the purpose of Lean methodologies, techniques, and principles. Meer
Recent Advances in System Reliability discusses developments in modern reliability theory such as signatures, multi-state systems and statistical inference. Meer
With increased globalization and offshore sourcing, global supply chain management is becoming an important issue for many businesses as it involves a company's worldwide interests and suppliers rather than simply a local or national orientation. Meer
Product Lifecycle Management (2nd edition) explains what Product Lifecycle Management (PLM) is, and why it's needed. It describes the environment in which products are developed, realised and supported, before looking at the basic components of PLM, such as the product, processes, applications, and people. Meer
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